Privacy Policy

Borrow Electrical ("we", "us", "our") respects your privacy. This policy explains what personal information we collect when you contact us or use this website, how we use it, and how you can get in touch about it. We handle personal information in a way that is consistent with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What we collect

We only collect the information we need to respond to you and carry out electrical work you've asked about. This can include:

• Your name, phone number and email address
• Your suburb or job address, and details about the work you need
• Any messages or information you choose to send us through the enquiry form, by phone or by email

We don't ask for sensitive information, and we don't collect payment card details through this website.

How we use it

We use your information to:

• Reply to your enquiry and provide a quote
• Arrange, carry out and follow up on electrical work
• Keep records for the job and meet our legal and safety obligations

We don't sell your information, and we don't share it for marketing.

Who we share it with

We only share your details where it's needed to do the job or where the law requires it, for example with a supplier or another tradesperson working with us on your job. Anyone we share information with is expected to keep it confidential.

How we store and protect it

We take reasonable steps to keep your information secure and to protect it from misuse, loss or unauthorised access. We keep it only for as long as we need it for the job, our records, or as the law requires, and then take reasonable steps to remove it.

Cookies and this website

This website is a simple, static site. It doesn't use tracking or advertising cookies. If you follow a link to an external site such as our social media pages, that site has its own privacy policy that we don't control.

Accessing or correcting your information

You can ask us what personal information we hold about you, ask us to correct it, or ask us to remove it. Just get in touch using the details below and we'll help.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a new "last updated" date.